Privacy Policy
Collection of Personal Information
Concrete Sealing Sunshine Coast is committed to the protection of personal information. We understand that visitors and users of this website are concerned about their privacy, and the confidentiality and security of any information provided. Some information is automatically collected whenever anyone accesses this website. Additional information may be voluntarily supplied through online forms and email for specific service delivery purposes.
We will only use information collected for the purpose for which it was supplied, and such information will not be disclosed to any third party unless required by law. When you visit this website, our internet service provider's standard web logs record anonymous information for statistical purposes only, including the date and time of your visit, pages accessed, browser type, referring site, and the internet address of the server accessing our site.
Cookies
Cookies are small data files sent to your computer when you visit a website. Concrete Sealing Sunshine Coast uses cookies to keep track of returning visitors and to improve your experience on our site. They do not contain sensitive information such as your name or address, but may store site-specific details such as browsing activity and page visits. If your browser is set to refuse cookies, you may experience reduced functionality. We encourage you to allow cookies for the best experience on our website.
Advertising & Tracking
We utilise third-party services such as Google Analytics, Google Ads, and Meta (Facebook) to collect information about your experience on our website. This data helps us measure the effectiveness of our advertising and deliver a more relevant experience. For more information on how Google uses cookie data, visit google.com/policies/technologies/ads. To opt out of interest-based advertising, visit the Network Advertising Initiative at networkadvertising.org/choices. For the respective privacy policies from Google and Meta, visit privacy.google.com and facebook.com/about/privacy.
Security
This website does not provide facilities for securely transmitting information across the internet. Concrete Sealing Sunshine Coast takes reasonable steps to ensure the security of all information collected; however, no data transmission over the internet or information stored on internet-accessible servers can be guaranteed to be fully secure. Use of this website is undertaken at your own risk.
Changes to this Privacy Policy
This privacy policy may be updated from time to time, particularly as new rules, regulations, and industry codes are introduced. We encourage you to review it periodically.
Contact
If you have any queries about our privacy and security practices, please use the contact details found on this website. Materials published on the internet are protected by copyright law. Apart from fair dealing for the purposes of private study, research, criticism, or review as permitted under the Copyright Act 1968, no part may be reproduced or reused for any commercial purposes.
Data Protection Law
Effective Date: 25 May 2018
This policy explains how Concrete Sealing Sunshine Coast complies with applicable laws and regulations, including the EU Data Protection Directive 95/46/EC and, from 25 May 2018, the General Data Protection Regulation (GDPR) and the Privacy & Electronic Communications Regulations 2003 (PECR).
Data Controllers and Data Processors
Where you provide personal data directly to Concrete Sealing Sunshine Coast, we are the Data Controller responsible for complying with legal obligations under the GDPR.
Scope of This Policy
Concrete Sealing Sunshine Coast takes your privacy seriously. This policy has been adopted in recognition of every person's right to keep their personal information private.
By providing personal data, including through use of this website, you agree to allow us to contact you — by mail, email, telephone, or SMS — in connection with our services:
a. for our legitimate interests, in accordance with current data protection regulations; or
b. on the basis of consents you have given.
Modifying Your Preferences
If at any point you wish to change your preferences and:
you do not wish to receive further communications from Concrete Sealing Sunshine Coast; or
you wish to change the way you receive communications, please follow the procedure outlined under Your Rights below. If you disagree with any part of this policy, please do not provide personal data to us and do not use this website.
How Personal Information Is Collected
Personal data is collected each time you are in contact with us, for example when you:
a. visit this website
b. make an enquiry with Concrete Sealing Sunshine Coast
c. provide your contact details, in writing or orally, to our staff
d. purchase goods or services from us, whether online or in person
e. participate in promotions, competitions, or other activities
f. contact us by email, text, letter, or telephone
g. have face-to-face meetings with our staff
h. access social media platforms such as Facebook, Instagram, or YouTube
i. register with us and grant permission to access your personal data
Types of Information Collected
Personal Information collected by us may include:
personal details such as your title and name
contact details such as postal address, postcode, email, and phone numbers
demographic information where relevant, such as employment details
financial information such as bank or payment details
records of your contact with us
photographs provided by you or taken by Concrete Sealing Sunshine Coast
website visit data used to improve the effectiveness of our services
How Long We Retain Your Information
We will only keep your personal information for as long as required, in accordance with the law and other legal obligations. If you have indicated you no longer wish to hear from us, we will retain only the minimum information necessary to ensure no future contact is made.
Even after you modify your communication preferences, we may retain information about you for a period consistent with applicable law or as reasonably necessary to comply with legal obligations, regulations, or legal proceedings.
Where we hold sensitive personal information, unless we have evidence of regular contact with you or are required by law to retain it, that information will be deleted after two (2) years.
Cookies
We use various technologies to collect information when you access or use our website, including placing cookies on your device. Cookies are small data files stored on your hard drive or device memory. By using this website, you permit us to collect and use information from your activity in accordance with this Privacy Policy.
Your Rights
Where you have provided consent to us processing your personal data, you may withdraw that consent at any time. The law also gives you the right, in certain circumstances, to:
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Request and securely obtain copies of the personal information we hold about you
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Correct or update your personal information
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Request that we stop using your information for marketing or any purpose without a legal basis for continued processing
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Object to profiling activities based on our legitimate interest
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Request deletion of all personal data held about you
To exercise any of these rights, please contact us using the details on this website.
We will take reasonable steps to correct any information that is inaccurate, incomplete, or out of date. If we are unable to delete or amend your information in certain circumstances, we will advise you of the reason.
Marketing Communications
The Privacy and Electronic Communications Regulations (PECR) give you the right to choose whether or not to receive marketing communications from us by email, text, or telephone. You can update your preferences at any time by contacting us via any method listed on our website.
Email Subscription
All marketing emails from Concrete Sealing Sunshine Coast contain an unsubscribe link. If you choose to unsubscribe, you will not receive further marketing emails from us. Our servers may record a confirmation when emails are opened, to help us improve relevance and usefulness.
You will be included in our mailing list if you subscribe to our newsletter, make a booking or purchase, or request updates. Every marketing email will clearly include an unsubscribe option, and your request will be actioned immediately.
Links to Other Sites
This website contains links to external sites not owned or controlled by Concrete Sealing Sunshine Coast. We are not responsible for the privacy practices of those sites and encourage you to review their privacy statements before providing any personal information.
Links and Social Media
This website may include links to social media platforms such as Facebook, Instagram, and YouTube, or buttons that allow you to share content directly to those platforms. We do not endorse these platforms and are not responsible for their content or cookies unless the content was posted or approved by us. Use of such links is at your own risk.
How Your Information May Be Shared
Concrete Sealing Sunshine Coast will never sell or rent your personal information. We may release personal information only in the following circumstances:
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Where required by law, regulation, or a government agency request
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Where our records indicate fraudulent or deceptive activity that a government agency should be made aware of
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Where your communication suggests possible harm to others
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In the event of a merger, acquisition, or sale of assets, in which case you will be notified of any changes to ownership or use of your information
Computer Tracking and Cookies
This website is not set up to track, collect, or distribute personal information not entered by visitors. Site logs generate non-identifying usage data such as page visits and traffic volume. This information is used internally to improve our services and cannot be used to identify individuals.
Third-Party Tracking
We use third-party tracking services that use web beacons to track non-personally identifiable information about visitors in aggregate, helping us understand which content is most effective. Clear gifs may also be used in HTML emails to indicate when an email has been opened, allowing us to gauge the effectiveness of our communications.
Changes to This Policy
If we decide to change this privacy policy, we will post the updated version on this website so you are always aware of what information we collect, how we use it, and under what circumstances it may be disclosed. We reserve the right to modify this policy at any time, and will provide prominent notice of any material changes prior to them taking effect.
For any privacy-related enquiries, please contact us using the details on our website.